Welcome to the Citizens'Office!
The Citizens' Office is the authority responsible for frequently required services in the municipality of Bremen. We are responsible for registration, passport and ID card matters, as well as driving licence and vehicle registration matters:
Information about our offices can be found under "Assigned offices".
If you have a relevant request, please make an appointment by calling 0421-115 or online at https://www.service.bremen.de
1. General
You can visit any of our offices by appointment. You can make an appointment online at https://www.service.bremen.de or by telephone on 0421-115. Please use the online booking system if possible.
If you do not need your appointment, please cancel it so that it can be used by someone else. Thank you! We reserve the right to cancel appointments that have been booked multiple times.
We also offer appointments without an appointment at the citizen service centres at the following times:
BSC-Mitte Mondays 1:00 p.m. to 6:00 p.m. | Wednesdays 7:30 a.m. to 12:30 p.m.
BSC-Stresemannstraße Mondays 1:00 p.m. to 4:45 p.m. | Wednesdays 7:00 a.m. to 11:45 a.m.
BSC-Nord Mondays 1:00 p.m. to 4:45 p.m. | Wednesdays 7:30 a.m. to 11:45 a.m.
Services: Travel documents (passports, identity cards and temporary documents) and residence registrations.
If you wish to take advantage of this service, please be prepared for waiting times.
For urgent matters, please send an email to:
bscmitte@buergeramt.bremen.de
bscstre@buergeramt.bremen.de or
bscnord@buergeramt.bremen.de
2. Citizen Service Centre
2.1. Express counter in the Citizen Service Centres (BSC)
You do not need an appointment for the following matters:
When are the express counters open?
BürgerServiceCenter Mitte:
Mondays and Thursdays from 7:30 a.m. to 5:00 p.m., Tuesdays and Fridays from 7:30 a.m. to 12:00 p.m. and Wednesdays from 7:30 a.m. to 1:00 p.m.
BürgerServiceCenter Nord:
Mondays from 7:30 a.m. to 5:00 p.m., Tuesdays to Fridays from 7:30 a.m. to 12:00 p.m.
Stresemannstrasse Citizen Service Centre:
Mondays from 8 a.m. to 5 p.m., Tuesdays to Fridays from 7 a.m. to 12 noon.
2.2. Collection of identity cards, passports and eID cards
If you need to collect your identity card, passport or eID card, you can either pick up the document from the document collection box at the Stresemannstrasse and Stresemannstrasse North Citizen Service Centres or visit the centre without an appointment. At the Citizen Service Centre in the city centre, you will still need an appointment.
You can collect your passport or identity card from the Citizen Service Centre where you applied for the document. You can check the processing status of your identity card using the serial number on your collection slip at https://www.landesmelderegister.bremen.de/olav/passpa?mbom=4011000.
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For further information,
please call 0421-361-88666 or send an email to bscmitte@buergeramt.bremen.de
0421-361-88696 or by email: bscstre@buergeramt.bremen.de
0421-361-88644 or by email: bscnord@buergeramt.bremen.de
3. Vehicle registrations
3.1. Vehicle registration applications from private customers can only be processed at the Stresemannstraße and Bremen-Nord Citizen Service Centres by prior appointment. Exception: Vehicle de-registration and the issuance of temporary licence plates are possible without an appointment.
3.2. Registrations for commercial vehicle registration services and car dealerships
Vehicle registration applications can be submitted during the usual opening hours at the Stresemannstraße and Bremen-Nord Citizen Service Centres.
For further information, please call 0421-361-88668 or
send an email to: bscstre@buergeramt.bremen.de
3.3. You can also register your car online. To do so, please use the online procedure at: https://i-kfz.regioit.de/i4/ikfz4/?LICENSEIDENTIFIER=bremen_stadt
3.4. Other vehicle services
Exemptions pursuant to Section 70 of the Road Traffic Licensing Regulations (StVZO), individual approvals pursuant to Section 13 of the EC Vehicle Registration Regulations (EG-FGV), red number plates and the loss or theft of registration certificates Part II are processed by the Central Vehicle Registration Authority.
Further information is available by telephone or email:
0421-361-88668 or email: zentralekfz-zulassungsbehoerde@buergeramt.bremen.de
4. Driving licences
4.1. Application
Visits are only possible by prior appointment.
4.2. Information on the mandatory exchange of driving licences can be found at the following link:
Driving licences issued between 1999 and 2001 must be exchanged by 19 January 2026. Please note that, unlike paper driving licences, the year of issue is now decisive.
Further information is available by telephone or email:
0421-361-88669 or email: fuehrerscheinstelle@buergeramt.bremen.de
You can make an appointment here at https://service.bremen.de under the service "Führerschein Pflichtumtausch" (compulsory driving licence exchange) or by calling 115. Please use the online appointment service if possible.
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The certification confirms that the content of the copy is identical to the original document. The certification does not certify the authenticity or validity of the original. This service is offered exclusively on a municipal basis. Your request can therefore only be processed if you have your…
The certification confirms that the content of the copy is identical to the original document. However, the certification does not certify the authenticity or validity of the original. This service is offered exclusively on a municipal basis. Your request can therefore only be processed if you…
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The certification confirms that the content of the copy is identical to the original document. However, the certification does not certify the authenticity or validity of the original. This service is offered exclusively on a municipal basis. Your request can therefore only be processed if you…
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Please note that you can also use our online service for the desired service. You can find the link under "Online service" or by clicking on the "Complete online" button.
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The certification confirms that the content of the copy is identical to the original document. However, the certification does not certify the authenticity or validity of the original. This service is offered exclusively on a municipal basis. Your request can therefore only be processed if you…
The certification confirms that the content of the copy is identical to the original document. However, the certification does not certify the authenticity or validity of the original. This service is offered exclusively on a municipal basis. Your request can therefore only be processed if you…
Please note that you can also use our online service for the desired service. You can find the link under "Online service" or by clicking on the "Complete online" button.
Please note that you can also use our online service for the desired service. You can find the link under "Online service" or by clicking on the "Complete online" button.
Please note that you can also use our online service for the desired service. You can find the link under "Online Service" or by clicking on the "Complete online" button.
Please note that you can also use our online service for the desired service. You can find the link under "Online service" or by clicking on the "Complete online" button.
Please note that you can also use our online service for the desired service. You can find the link under "Online service" or by clicking on the "Complete online" button.
Please note that you can also use our online service for the desired service. You will find the link under "Online Service" or by clicking on the "Complete online" button. When a license plate is allocated, a combination of letters and numbers is usually assigned over which you have no influence.
In all BürgerServiceCenters, additional appointments for the coming days are released daily in the late afternoon hours. If you are unable to find a suitable appointment, please check this page again during this time slot. The current legal requirements for passport photos can be found under…
Would you like to collect your ID card / passport / eID card? Find out more here. Please continue to book an appointment for documents that you have applied for at BSC-Mitte. You no longer need an appointment for documents that you applied for at BSC-Stresemannstraße or BSC-Nord.
You had to apply for a replacement after the theft, loss or unusability of the registration certificate part II (vehicle registration document).
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Please note that you can also use our online service for the desired service. You will find the link under "Online Service" or via the "Complete online" button. If you have purchased a vehicle that is already registered in Germany, you must have it transferred immediately, i.e. registered in your…
Please note that you can also use our online service for the desired service. You can find the link under "Online Service" or by clicking on the "Complete online" button. Re-registering a vehicle to the same vehicle owner after it has been taken out of service (without change of owner)
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Please note that you can also use our online service for the desired service. You can find the link under "Online Service" or by clicking on the "Complete online" button. Additional appointments for the coming days are released daily in the late afternoon hours in all BürgerServiceCenters. If you…
Please note that you can also use our online service for the desired service. You can find the link under "Online Service" or by clicking on the "Complete online" button. If you wish to operate a vehicle on public roads, it must be registered.
Please note that you can also use our online service for the desired service. You can find the link under "Online Service" or by clicking on the "Complete online" button. If you move house or relocate your business to Bremen, for example, you must re-register your vehicle. It is possible to keep…
Please note that you can also use our online service for the desired service. You will find the link under "Further information" - Online service". After moving or relocating your business to Bremen, for example, you must re-register your vehicle and can apply for a new license plate.
Please note that you can also use our online service for the desired service. You will find the link under "Online Service" or by clicking on the "Complete online" button. After purchasing a used vehicle, you must re-register it and, if necessary, apply for a new license plate.
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If your driver's license has been lost (e.g., lost, stolen) or needs to be replaced for other reasons (e.g., because it has become illegible), you must apply for a replacement license. Notice: If your driver's license shows the key number 95 on the license and they have lost their license, please…
If your Part I registration certificate is lost or stolen, you will need a replacement for it.
The BürgerService facilities of the Bürgeramt may, among other things, provide you with information about the address of a specific resident within the framework of data protection regulations.
Please note that you can also use our online service for the desired service. You will find the link under "Online Service" or by clicking on the "Complete online" button. When a license plate is allocated, a combination of letters and numbers is usually assigned over which you have no influence.
Driving licenses lawfully obtained in a country listed in Annex 11 of the Driving License Ordinance entitle the holder to drive motor vehicles of the issued classes for a period of six months from the establishment of normal residence within the Federal Republic of Germany.
Valid driving licenses from EU or EEA countries (EEA = European Economic Area (Iceland, Liechtenstein and Norway)) entitle the holder to drive a motor vehicle in Germany.
You have not obtained your driver's license in Germany, but acquired it before entering Germany oracquired it as an exchange student?
According to the Federal Registration Act (BMG), you have the right to object to your data being passed on to certain recipients who could receive such data in accordance with the statutory regulations.
Please note that you can also use our online service for the desired service. You can find the link under "Online Service" or by clicking on the "Complete online" button. Seasonal license plates are intended, for example, for vehicles such as motorcycles, convertibles or motorhomes that are only…
Under certain conditions, trailers may be authorised to be towed on motorways and expressways at a maximum permitted speed of 100 km/h. Similarly, under certain conditions, buses may travel at 100 km/h on motorways.
If the license plates have become damaged or illegible, or if a sticker (stamp sticker or inspection sticker) has become detached from the license plate, you must ensure that a new sticker or several new stickers are placed on the previous license plates or on new license plates.
Have you moved within Bremen or moved from the federal territory to Bremen? You can now re-register online, including the new address on your ID card.
This page has been automatically translated by DeepL. We cannot guarantee that the translation is correct.
The official information in German is complete and correct. 28.05.2026