Our employees only speak German in the office and on the phone.

Bremen citizens' hotline

  • Opening hours
    Mo-Fr 07:00 - 18:00
    by telephone only
  • General information

    The Bremen Citizens' Hotline is the first point of contact for citizens of the city of Bremen. For example, if you would like to know

    • which authority is responsible for your concerns?
    • What documents do you need to apply for a passport?
    • how to register your new pet?
    • where you can register or change your place of residence?

    The Bremen Citizens' Hotline is available Monday to Friday from 7:00 a.m. to 6:00 p.m. on 115 or (0421) 361-0.

  • Superordinate agency

Our services

  • Authority number 115

    The Bremen Citizens' Helpline (Bürgertelefon Bremen) provides answers to the most frequently asked questions from public authorities via the telephone number 115. It does not matter which authority, administrative level or responsibility is involved. The time-consuming search for responsibilities…

This page has been automatically translated by DeepL. We cannot guarantee that the translation is correct.

The official information in German is complete and correct. 30.01.2026

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